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Frequently Asked

When will I get a response?
I endeavour to respond to messages within 24 hours. Messages sent after 5 pm on Friday will be dealt with when I return to work on Monday morning.
Can I email instead?
You sure can:
I haven't received a reply.
Sometimes technical issues arise. If you don’t receive a response within 48 hours please send a follow-up email to: and I’ll get back to you lickety-split.
Are you a real person?
I am, and I handle all enquires so you’ll receive a personal reply.

If you’re unsure about working with someone you’ve never met, I’m happy to arrange a video chat via Skype.

Where are you located?
I’m based on the Northumberland coast in the UK.

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