Got A Question?

You Ask, I Answer

If you’ve never worked with a virtual assistant before, you’ve probably got a question or two. With this in mind, I’ve put together an FAQ page covering the things I’m asked most often. This is an active resource which I update regularly. If you don’t find the answer here, fret not. Drop me an email at emma@hudcontent.com and we can discuss it.

General

Do you work with clients outside the UK?

Due to insurance restrictions, I can only take on clients in the UK or Europe, and only on signing a British contract.

Do you work onsite with clients?

I prefer to work remotely with my clients and so do not generally work onsite. However, should you need this sort of assistance please contact me by email, and we can discuss your requirements.

What hours do you work?

I typically work Monday to Friday, 9am-5pm. I do, however, sometimes work outside these times depending on my workload and schedule.

Rates

How much does a virtual assistant charge?

While this can vary depending on specialism, experience and location, the industry standard in the UK is £25 an hour.

Do you only charge by the hour?

No. In fact, I prefer to provide a customised quote for each client, so I can bundle tasks together to give a  single costing either as a monthly package-rate or for one-off jobs, a total project-rate. Should you need more assistance, there’s always the option to add more time or extras at a nominal rate.

What are your payment terms?

Payment for service packages and one-off projects is required in advance to secure my time for the work.

For hourly contracts, there is a minimum commitment of one hour a month. This is payable on receipt of the invoice at the end of the period, irrespective of whether or not you use the time.

I also offer the option to buy hours in advance at a discounted rate of £20 per hour (a saving of 20 per cent!).

Can I add extra hours?

If you have paid for hours in advance, a monthly package or one-off project you can add additional hours to cover extra work that falls outside the original scope. This is charged at my standard rate of £25 per hour.

However, the availability of extra hours is schedule permitting and, therefore, can’t be guaranteed. 

Is your hourly rate negotiable?

My pay-per-hour rate is £25 (the industry standard for the UK).

I offer a discount for hours booked in advance which I charge at £20 per hour. 

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